Yes, we provide monthly statements via email. You can also request a physical copy by mail if needed.
Summary of your financial assets, policy status, sum assured, premium payments, fund values, moneybacks, maturities, and any endorsements or changes.
Absolutely! We provide a consolidated annual tax-saving statement.
Yes, it includes premium payments, investment amounts, and health insurance deductions.
Of course! We’ll provide a detailed explanation of the sum insured, premium details, inclusions, exclusions, riders, claim process, and other important features specific to your policy.
Yes, many policies offer riders such as accidental death cover, critical illness cover, or hospital cash benefits.
Simply contact us with your request, and we will guide you through the endorsement process.
Typically, you need to submit a duly filled Nominee Change Form, ID proof of the nominee (like Aadhaar or PAN), relationship proof (if applicable), and a copy of the existing policy document.
Most standard policies exclude consumables, but some plans offer optional riders for these expenses. We’ll review your policy and suggest if you need additional coverage.
Yes, but it’s subject to the insurer’s terms. Some policies limit reimbursement based on your eligible room rent. We’ll help you understand the additional cost implications and coordinate with the insurer.
To renew a lapsed policy, you generally need to pay the outstanding premium plus interest (if any). Some policies may require a health declaration or medical test. We’ll assist you with the specific process depending on the insurer.
Usually, you have a grace period of 30-90 days after the due date (depending on the insurer). After this period, the policy may terminate, so we recommend acting quickly.
We send renewal reminders via SMS, email, WhatsApp, and phone calls to ensure you don’t miss any important dates.
Yes! You can choose your preferred communication channel, and we’ll send reminders accordingly.
Of course! We’ll provide a detailed explanation of the sum insured, premium details, inclusions, exclusions, riders, claim process, and other important features specific to your policy.
Yes, many policies offer riders such as accidental death cover, critical illness cover, or hospital cash benefits.
We assist you at every step, from documentation to claim submission and follow-ups with the insurer. We ensure your claim is processed smoothly and efficiently.
Typically, we need a claim form, policy document, ID proof of the claimant, death certificate (for life insurance), hospitalization bills and reports (for health insurance), and any additional documents required by the insurer.
To claim a health check-up, please provide the original bills, test reports, and a filled claim form. We’ll assist you in submitting it to the insurer for reimbursement.
Absolutely! We assist with pre-authorization for cashless hospitalization, documentation support with the hospital’s TPA (Third Party Administrator) to ensure a smooth experience.
Most health insurance policies cover medical expenses incurred 30 days before and 60-90 days after hospitalization, but it depends on the policy terms. We’ll confirm the coverage in your specific policy and help with claims.
During an emergency, contact us immediately. We’ll help with cashless hospitalization (if available), coordinate with the insurer/TPA, and guide you or your family through the process.
We’ll provide you with an updated network hospital list, and we can also assist you in finding the nearest cashless hospital when needed.
Yes! We can provide you with the list of cashless garages authorized by your vehicle insurance company and assist you with the claim process.
Yes, EIGN provides 24x7 support via email (support@eign.com) and a dedicated helpline to assist you with any queries or emergencies.